Shipping & Returns
As a general rule, packages are sent within 24/48 hours after receipt of payment, through DHL agency with tracking number and delivery with signature.
If you prefer another type of delivery, please contact us by email: email@example.com
Whatever form of delivery you choose, we will provide you with a link so you can track your order online.
Shipping costs include handling and packaging costs, as well as postal expenses. The handling costs have a fixed price, while the transport costs may vary according to the total weight of the package.
We advise you to group all your items in one order. We can not combine two different orders, and the shipping costs will be applied for each one individually. We are not responsible for any damages that your package may suffer after shipment, but we do our best to protect all fragile items.
The boxes are large and your items will be well protected.
European Community and International
Shipments to the Canary Islands, Ceuta, Melilla and international shipments, the customer must pay the corresponding customs expenses, which will vary depending on the value of the shipment. In the event that the customer does not withdraw the order once it is in customs, he will bear the expenses generated by the return of the order to the Tarragona warehouse of United Brands 2015 S.L. These expenses will be deducted from the amount of the return of your purchase.
Merchandise changes or returns
You have 15 days from the receipt of the order to request a return, exchange or refund.
In any case, contact us through the contact form or email firstname.lastname@example.org and we will tell you how to proceed.